Terms of Service

You need an account to use the Service. You are responsible for safeguarding your credentials and for all activity that occurs under your account. When you connect a third-party ad platform (Meta, Google, TikTok, LinkedIn, Amazon, Microsoft, Snapchat, Pinterest, X, Reddit, Shopify, and others), you authorize VelaReach to act on your behalf within the scopes you grant, including reading performance data and creating, pausing, or modifying campaigns as you direct.

You represent that you have the right to connect any ad account or data source you authorize, and that your use of the Service complies with each platform’s own terms of service and advertising policies.

Paid plans are billed in advance on a recurring basis (monthly or annual). You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period. We do not refund partial periods unless required by law.

Free trial terms are disclosed at signup. After a trial ends your workspace will remain accessible on the Free tier unless you add a paid plan. Tax and currency conversion are handled by our payment processor.

You agree not to:

• Use the Service to run ads that violate any applicable law or platform policy.
• Upload creative content that infringes intellectual property, impersonates a person or brand, or promotes fraud, hate, or harm.
• Attempt to access data belonging to other workspaces, reverse-engineer the Service, or bypass rate limits.
• Resell the Service or expose its API to end users in a way that violates our plan terms.

We may suspend or terminate accounts that violate these rules, with or without notice, at our discretion.

You retain ownership of the campaign data, creatives, audiences, and other content you upload or generate (“Customer Content”). You grant VelaReach a worldwide, non-exclusive license to host, process, and transmit Customer Content strictly to operate the Service on your behalf.

VelaReach retains all right, title, and interest in the Service, including its software, designs, models, and documentation. Nothing in these Terms transfers ownership of the Service to you.

AI-generated outputs (ad copy, images, videos) produced by the Service in response to your inputs are considered Customer Content once delivered. You are responsible for reviewing generated outputs for accuracy, compliance, and appropriateness before publishing them as ads.

Our handling of personal data is described in the Privacy Policy. Platform tokens are encrypted at rest. Aggregated, de-identified performance data may be used to improve benchmarks and model quality, subject to k-anonymity safeguards.

We target high availability but do not guarantee uninterrupted service. Planned maintenance, platform API outages (Meta, Google, etc.), and events outside our reasonable control may cause temporary disruption. Paid plans may carry specific service-level commitments documented in your order form.

The Service is provided “as is” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or that any projection, attribution score, or budget recommendation will match real-world results.

To the maximum extent permitted by law, VelaReach’s aggregate liability arising out of or related to the Service is limited to the amounts you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost ad spend, or lost data, even if advised of the possibility.

You agree to indemnify and hold VelaReach harmless from any claim brought by a third party arising from (a) your Customer Content, (b) your violation of these Terms, or (c) your violation of any applicable law or platform policy.

You can terminate your account at any time. We may terminate or suspend the Service if you materially breach these Terms or if we are required to by law. Upon termination, you will have a reasonable window to export your Customer Content; after that window we may delete it in accordance with our retention policy.

These Terms are governed by the laws of the jurisdiction where VelaReach is established, without regard to conflict-of-laws principles. Disputes will be resolved in the courts of that jurisdiction, unless mandatory consumer-protection laws grant you the right to pursue a claim locally.

We may update these Terms from time to time. Material changes will be communicated via email or the Service at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms? Email legal@velareach.com.